Managing Underperformance in Staff

In the ideal workplace, your employees have a clear understanding of their responsibilities, produce a high quality of work, provided the resources they needed to accomplish the task, and driven and motivated to perform to their best. But reality shows that this isn’t always the case. At some point, you’re going to encounter performance issues with your staff.

Underperformance is something you can recognize easily. The first thing you should take note of is their work quality. You’ll notice they’re underperforming if they’re producing unsatisfactory work outputs, avoiding responsibility or reduced productivity. Your employee might need to improve and develop the skills required for their tasks.

Another way to spot underperformance is by determining if they’re breaching work practices, procedures, and rules. If you notice them arriving late and leaving early frequently, regularly calling in sick, harassing other employees, they might be lacking morale or motivation.

Procrastination and inability to concentrate are also some indicators. Usually, this tends to happen when they’re affected by “off-the-job” issues or personal problems.

It is also important to correctly and accurately identify the problems, so you’d be able to take appropriate action. An effective performance management systems can lead to happier, more motivated and better-performing employees.

In this infographic by Healthy Business Builder, learn a few tips on how to manage underperformance in your staff.

The Top 5 Reasons Why Sales Training Fails

When most people hear the word ‘sales’ the first thing that comes to their mind is ‘persuasion’. Yes, it is true that salespeople need to be persuasive in order to sell their products. However, it is difficult to persuade someone without understanding them first.

There is a science behind persuasion, and its Psychology. Knowing and understanding what is going on inside a customer’s mind is the key to finding the right timing, with the right words to say, to sell.

Having that said, don’t deep your toes into the water without these key takeaways of the infographic from Healthy Business Builder which details the 7 sales tips to understand the psychology of customers:

1. Customers make decisions emotionally
2. They’re egocentric
3. Customers look for value
4. You can never force them to do anything they don’t want to do
5. People are suspicious by nature
6. They want to experience the product immediately
7. Most people are copy cats

To learn more about the 7 tips to understand the psychology of customers, check out the infographic below:

 

5 Winning Ways to Successful Key Account Management

Key Account Management (KAM) was rooted in the concept of soft-selling and is widely recognized in various fields such as banking, health and industrial domains as mutually beneficial to both companies and their clients.

Through Key Account Management, clients achieve their goals through collaboration and support provided by the company in charge and in return, these companies increase their revenues and maintain a strong and lasting relationship with their major clients, keeping them ahead of the competition. In short, it provides communal growth through partnership, therefore making it critical for every company to make their key account management strategies effective and enhance it if needed.

Unfortunately, some companies still end up wasting their key account management training investments due to unfamiliarity with the best practices. Having that said, here are the key takeaways of the infographic from Healthy Business Builder which details five winning ways to successful key account management:

1. Select the right account!
2. Find the best person!
3. Insist on the very best and relevant key account management program
4. Your account manager must be highly skilled!
5. Patience, and the right positive attitude!

To learn more about the winning ways to successful key account management, check out the infographic below:

Objection Handling – Objections are Not Rejections (Infographic)

Objections are not rejections, but it requires a long time to practice on how to handle rejections from your clients and customers. The business industry is full of competitive people that are firm in targeting customers loyalty by building relationships through advertisements and other marketing strategies. To conquer the battle that is already on hand with this kind of industry, equipped with how to handle your glory and defeats.

The key to cultivating a professional ground within your business and customers is to have an objective kind of approach towards objections, rather than winning personal or emotional attitudes towards your customers. The best thing to further understand what your customers and client’s objects with is to listen first to their concerns. An effective communicator should first be a good listener, especially when handling clients that are objecting to something. Once the information relayed to you, it is time to clarify the facts by repeating what they have just said. These are just some of the different forms of how to handle objections from your clients or customers, to learn more, check the infographic below created by Healthy Business Builder.

6 Reasons to Be a Straight-Shooting Leader

Every business in any industry will come across conflicts, strife, and problems both in and outside of their operations or processes. It’s one of the most inevitable parts of life, even in a professional setup, and not even the most meticulous owners can avoid this phenomenon. The true challenge with problems, however, often has to do with how you react to it, not the problem itself.

Even the most reluctant of entrepreneurs has no choice but to confront conflicts head-on so their business can advance and succeed. Avoiding or ignoring the problem should be out of the question, because not only will it exacerbate the problem until it blows out of proportion, but you’ll only be pushing your employees into further disengagement and strife with each other.

That’s why, as a leader, it’s your prime duty to establish and sustain a conducive and pleasant work environment, so that whenever something goes wrong, your employees are not scrambling to barely hold the company together or suffer a total relationship breakdown between each other. Not only that, but you’ll be able to cultivate the type of surroundings that will foster further growth both individually and as a whole for your employees and your company.

This is possible if you’re a straight-shooting leader. But why should be one? Here are the key takeaways from this infographic by Healthy Business Builder:

1. To showcase your leadership skills
2. In order to create genuine harmony
3. To create a productive work environment
4. To identify and put boundaries in place
5. To better understand your employees
6. To see new opportunities for growth

Learn more about these reasons, why they should be your greatest motivations into cultivating yourself as a straight-shooting leader in your company, and how these reasons can help you become the strongest leader you can possibly be by checking out the infographic now.

Are You a Leader or a Manager?

When describing someone at the head of a team or business, many tend to use the words “leader” and “manager” interchangeably, with the belief that these two words mean the same thing. While it does colloquially, in terms of business and character, there is actually a huge difference between the two of them that you should be aware of so you can truly gauge where you stand.

In its most basic sense, the biggest difference between a manager and a leader is the way they motivate people to accomplish their tasks and work towards a common goal. This sets the tone for most of what they do, how they approach people in their team and business, how they react during crises, and the overall atmosphere of the employees and of the business.

While there is nothing wrong with being a leader or being a manager (and not being what they aren’t), the knowledge of what you are like as a business owner and team head is still a worthwhile fact to hold as it allows you to see how you truly handle the business and where else you can improve upon. It also pays to know the difference between the two so when it comes to assigning team heads for the different projects that your business may have, you are able to assess who can work better with what task and with what sort of people they can work well with.

Find out if you are a leader or a manager with this infographic by Healthy Business Builder.

Top Things You Need to Know Before Hiring Sales People

The rise of new business technologies and techniques over the past recent years have made people to speculate the death of sales. However, professional salespeople continue to have a value in companies. In fact, many high-performing companies still provide ongoing sales training to their sales teams – twice likely than low-performing companies.

With the right tools, knowledge, and skills, a salesperson can bring tremendous values to the company which cannot be easily replaced by any alternative marketing methods. Sales professionals who are expert in relationship building, growing existing accounts, and entice customers away from competitors are extremely valuable and highly sought after in the current job market. But before you hire, make sure you know the things to look for in a sales professional by checking this infographic from Healthy Business Builder.

What Makes an Impressive Business Leader?

Before a business can reach its organizational goals, there must be someone at the helm guiding them to that finish line. If a team is without a leader, things can fall into chaos quickly – people don’t know who’s in charge (and then suddenly everyone is), what needs to be done, what has been done, what deadlines must be met, who should be talked to, who should do what, etc. Total chaos will reign over a team and a business that does not know who’s at the head of things.

But with a leader – and an effective one at that, things operate better, smoother, more efficiently, and within schedule. There is someone who is on top of everything and is making sure that things that need to be done are being worked on, tasks are delegated properly and to the right people, deadlines are reminded often, etc. There is organization when someone is spearheading things along.

Being able to control the flow of work is not the only thing that a good business leader should be able to do. Many people can lead others to an organized workflow, but only an impressive business leader can take a step further for the team. An impressive business leader can initiate action, motivate employees, provide guidance, create confidence in others, boost the morale, and gets everyone involved in the task at hand.

To truly understand what is it that makes an impressive business leader, check out this infographic by Healthy Business Builder.